EDB Registration Number: 612677
OUR POLICY
Updated on 1-Jan-2026
LESSON RESERVATION AND CONFIRMATION
-
Bridge Elite reserves the right to cancel any lessons that have not been confirmed on or before the indicated confirmation deadline and to cancel any confirmed lessons that have passed the indicated payment deadline.
-
During summer term enrolment, lesson prices will be applied based on the grade / level that the student will be entering in the academic year after the summer.
-
Lessons reserved with Bridge Elite are non-transferable. Once a student’s name is confirmed at the time of booking, only that student may attend the booked lessons. Trading or switching lessons with friend is not permitted.
-
To reserve the regular timeslots in subsequent months, students must meet the attendance rate as follow:
-
For months with four (4) lessons, student must attend at least three (3) classes in the same month with the same teacher.
-
For months with five (5) lessons, student attend at least four (4) classes in the same month with the same teacher.
-
LESSON RESCHEDULING
-
Rescheduling a confirmed lesson due to any reasons (excluding illness) is not permitted if the request is made on the lesson day or on the day before the lesson day. Rescheduling request must be made during office hour: Monday to Friday from 10 AM to 7 PM and Saturday from 10 AM to 6 PM (excluding public holidays).
-
Rescheduling a confirmed lesson due to illness is permitted only if the student informs Bridge Elite of their absence at least three hours before the scheduled lesson time and provides a doctor’s note covering the lesson date.
-
When a rescheduling request is made, the confirmed lesson must be rescheduled to an available time slot within 14 calendar days of the original confirmed lesson and not during the regular lesson timeslot. If a make-up lesson date and time cannot be agreed upon, the confirmed lesson will be forfeited and no refund will be provided.
-
For any rescheduled lessons, the original teacher cannot be guaranteed and the difference in tuition fee will not be refunded.
-
Make-up lesson cannot be rescheduled again.
WEATHER POLICY
-
All lessons at Bridge Elite will be cancelled upon the hoisting of a Tropical Cyclone Warning Signal of 8 or above, or if the Black Rainstorm Warning is raised. Classes will resume two hours after the Tropical Cyclone Warning Signal is reduced to a lower signal or if the Black Rainstorm Warning is cancelled or replaced by the Amber or Red Rainstorm Warning during our opening hours. Make-up classes will be arranged for lessons cancelled due to weather.
OTHERS
-
All materials used in lessons by Bridge Elite teachers and subsequently distributed to students (worksheets, textbook copies, other documents, etc.) remain the intellectual property of Bridge Elite Education Centre. Bridge Elite students agree not to reproduce, distribute or share any lesson materials with other parties without the prior written consent of Bridge Elite Education Centre.
-
Bridge Elite teachers are only permitted to teach and provide educational service at Bridge Elite Education Centre. Bridge Elite students agree not to solicit or make private arrangements with teachers for tuition or contact teachers directly outside of lesson hours. All scheduling and payment related issues are handled by Bridge Elite’s Customer Service Officers.
-
Bridge Elite's employees are not allowed to give their private phone numbers to, or to meet with parents and students outside of Bridge Elite premises. If you would like to contact a teacher, please approach our Customer Service Officers or email info@BridgeElite.com
-
To ensure that lessons are conducted effectively, it is paramount that students and parents communicate clearly and early with our Customer Service Officers if there are any topics and specific areas that they would like to focus on. It is the student’s responsibility to provide such information upon enrolment or before the first lesson. Bridge Elite does not bear any responsibility for a lesson not matching the student’s expectations if he or she fails to provide such information. If teachers are not informed which syllabus or materials to use, they will prepare lessons to strengthen core content using their own materials.
-
For safety, security and other relevant reasons, CCTV cameras are in operation within the school campus including but not limited to the customer service area, waiting areas and corridors. Bridge Elite shall not be held responsible for personal injuries, accidents, losses and damages incurred by any student while at Bridge Elite premises.
-
Bridge Elite shall not be liable for any loss, damages, charges or expense, whether direct or indirect, which may be incurred by parents and students arising from or in any way connected with Bridge Elite Learning Centre.
-
This legal notice shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Disputes arising out of or in connection with this legal notice shall be subject to the exclusive jurisdiction of the courts of the Hong Kong SAR.
-
Bridge Elite reserves the right to amend its company policy and all terms and conditions without prior notice.
REFERRAL DISCOUNT
-
To be eligible for the referral discount, the existing student needs to take at least 2 hours of lessons at Bridge Elite before being eligible to refer new students.
-
When the referred student first contacts Bridge Elite to request lessons, he/she should state the name of the existing student who referred him/her. Otherwise it will not be regarded as a referral. Referrals cannot be back-traced once the referred student has confirmed his/her first lesson.
-
A referral is considered successful when the referred student takes two or more paid lessons, each of at least one hour, at Bridge Elite, in a period of 30 consecutive days.
-
Bridge Elite reserves the right to make final decision and explanation of the details of these promotions.